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Our Factory
ZR Zirui New Material is the core factory of ZR FILMS, which focuses on the research and development and manufacturing of functional
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ZR Zirui New Material is the core factory of ZR FILMS, which focuses on the research and development and manufacturing of functional
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ZR Zirui New Material is the core factory of ZR FILMS, which focuses on the research and development and manufacturing of functional
After-Sales Service
We offer professional after-sales support including installation, guidance and maintenance. We respond promptly to customers and ensure reliable service.

After-Sales Quality Assurance

 

Guided by the service philosophy of "rapid response, professional support, and worry-free experience," we provide you with international after-sales guarantees:

  • Complaint Response: Committed to responding to quality complaints within 24 hours, providing solutions within 48 hours, and completing problem closure within 72 hours, meeting the high service efficiency requirements of European and American clients.
  • After-Sales Technical Support: Equipped with a professional technical team proficient in English and German, offering installation instruction videos (highlighting tips for optimizing Processability), troubleshooting manuals, and remote technical consultations to solve various problems during construction.
  • Return/Exchange Policy: In case of batch quality issues, free return and exchange are supported with round-trip logistics costs covered, reducing your inventory risks and capital occupation.
  • Quality Traceability System: You can query the full lifecycle records of products (production, testing, logistics) through the batch number on our official system, achieving transparent management-all test data and certification details are accessible to verify Data Authenticity.
  • Continuous Improvement: Based on customer feedback and market data, we optimize product formulas and production processes quarterly (e.g., enhancing Stain Resistance or improving Tear Strength), providing regular improvement reports to ensure that product competitiveness remains leading in European and American markets.

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